Terms, Disclaimer & Refunds

Last updated: November 13, 2026

Not legal advice. BillRoute is an educational self-help tool. It summarizes publicly available federal rules (CMS, HHS, IRS, U.S. Department of Labor, CFPB) as of November 2026. It does not create an attorney-client relationship and is not a substitute for advice from a licensed attorney, patient advocate or tax professional. BillRoute is not affiliated with or endorsed by any government agency.

1. The product

BillRoute is a downloadable digital file that runs in your web browser. It generates an action plan, deadline estimates and letter templates based on your answers. Deadlines are estimates: your plan documents, notices and state law may set different deadlines, and the deadline printed on your notice controls if it is shorter.

2. No guarantee of outcome

We cannot guarantee that any bill will be reduced, any appeal will succeed, or any agency will act. Results depend on your facts, your provider, your plan and the law that applies to you.

3. License

On purchase you receive a personal, non-transferable license to use BillRoute for yourself and your household. You may not resell or redistribute the file.

4. Payment

Orders are processed by Lemon Squeezy, our Merchant of Record, which handles payment, applicable sales tax and VAT, and issues your receipt.

5. 14-day money-back guarantee

If BillRoute does not help you, email [CONTACT EMAIL] or reply to your receipt within 14 days of purchase and we will refund you in full, no questions asked.

6. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to BillRoute is limited to the amount you paid for it.

7. Contact

[CONTROLLER NAME] · [CONTACT EMAIL]